At Tokyo Mithaiwala, your trust is as important to us as the purity of our ingredients. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have. We will never sell your data.
Information We Collect
We collect only what is necessary to fulfil your order and improve your experience:
- Identity Contact: name, email address, phone number, billing and shipping address provided at checkout.
- Order Details: items purchased, gift messages, special instructions, and transaction records.
- Usage Data: pages visited, time spent, device type, browser, and referral source — collected via cookies and analytics.
- Communications: any messages you send us through email, WhatsApp, or our contact form.
We do not store payment card numbers. All payments are processed by certified third-party gateways (e.g. Stripe, PayPal) that operate under PCI-DSS standards.
How We Use Your Information
Your information is used for the following purposes:
- Processing, packing, and delivering your orders across Canada.
- Sending order confirmations, shipping updates, and delivery notifications.
- Responding to your enquiries and providing customer support.
- Sending occasional promotional emails about new mithai varieties or seasonal hampers — only if you opt in.
- Improving our website, menu offerings, and overall service quality.
- Complying with applicable Canadian laws and tax obligations.
Sharing Your Data
We do not sell, rent, or trade your personal information. We may share it only with trusted service providers who help us operate:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Shipping carriers (Canada Post, FedEx, UPS) | Order delivery | Name, address, phone |
| Payment processors (Stripe / PayPal) | Secure payment | Transaction amount, email |
| Email platform (Klaviyo / Mailchimp) | Order & marketing emails | Name, email |
| Analytics (Google Analytics) | Website performance | Anonymised usage data |
All partners are contractually required to protect your data and use it only for the stated purpose.
Cookies
Our website uses cookies to remember your cart, understand traffic patterns, and personalise your experience. You can control cookie preferences through your browser settings. Disabling essential cookies may affect checkout functionality.
- Essential cookies — required for the shopping cart and secure checkout.
- Analytics cookies — help us understand how visitors use the site.
- Marketing cookies — used only if you have opted in to promotional communications.
Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate information.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent to marketing communications at any time by clicking "Unsubscribe" in any email.
To exercise any of these rights, contact us at info@tokyomithaiwala.ca. We will respond within 30 days.
Data Retention
We retain order records for 7 years as required by Canadian tax regulations. Account and marketing data is deleted upon request or after 3 years of inactivity. Analytics data is anonymised and retained indefinitely.
Security
We use HTTPS encryption, access controls, and regular security reviews to protect your information. While no system is completely immune to threats, we follow industry best practices to minimise risk.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out.
Privacy Enquiries
We're committed to answering your questions promptly and clearly.
info@tokyomithaiwala.ca